Terms of Service

Acceptance of terms

By engaging ClearStart Digital ("we", "us", "our") for any services, you ("the client", "you") agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. ClearStart Digital is a web development business based in Newtownards, Northern Ireland.

Services

We provide custom websites, web applications, and business tools tailored to your requirements. The specific scope, deliverables, and timeline for each project will be agreed upon in writing before work begins. We reserve the right to decline any project at our discretion.

Intellectual property

You retain full ownership of any content, branding, images, and text you provide to us for use in your project. We retain ownership of all code, designs, and technical work produced by us until full payment has been received. Upon receipt of full payment, ownership of the custom code and design work created specifically for your project will transfer to you.

We reserve the right to display completed work in our portfolio and marketing materials unless otherwise agreed in writing. Any third-party tools, libraries, or open-source software used in your project remain subject to their respective licences.

Payment terms

Payment terms will be outlined in your project proposal or agreement. Unless otherwise agreed, a deposit is required before work begins, with the remaining balance due upon project completion. Invoices are due within 14 days of issue. We reserve the right to pause or stop work on any project with outstanding overdue payments.

Client responsibilities

You agree to provide all necessary content, feedback, and approvals in a timely manner. Delays in providing required materials may affect project timelines and delivery dates. You are responsible for ensuring that any content you provide does not infringe on the rights of any third party.

Limitation of liability

To the fullest extent permitted by law, ClearStart Digital shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services, including but not limited to loss of revenue, data, or business opportunities. Our total liability for any claim arising from a project shall not exceed the total amount paid by you for that project.

We do not guarantee uninterrupted or error-free operation of any website or application we build. While we take reasonable care to deliver quality work, we are not liable for issues caused by third-party services, hosting providers, or circumstances beyond our control.

Maintenance & hosting

We offer optional ongoing maintenance and hosting plans to keep your website or application running smoothly after launch. Maintenance plans cover hosting, security updates, content changes, bug fixes, and minor feature updates as agreed upon in your plan.

Maintenance plans are billed on a monthly or annual basis as outlined in your agreement. Either party may cancel a maintenance plan by providing 30 days' written notice. Upon cancellation, we will provide you with all files, credentials, and access needed to transfer hosting elsewhere.

Maintenance plans do not include major new features, redesigns, or significant functionality changes — these will be quoted separately as new project work. We reserve the right to adjust maintenance plan pricing with 30 days' notice.

Termination

Either party may terminate a project by providing written notice. If you terminate a project, payment is due for all work completed up to the date of termination. Any deposit paid is non-refundable unless otherwise agreed in writing. We reserve the right to terminate a project if these terms are breached, or if payment is not received in accordance with the agreed schedule.

Changes to these terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

Governing law

These terms are governed by and construed in accordance with the laws of Northern Ireland and the United Kingdom. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.

Contact us

If you have any questions about these terms, contact us at: contact@clearstartdigital.co.uk